Customer Service Supervisor – Asia (Japanese Speaker)
3m · Taguig
Job description
About the role
3M is a global innovation leader seeking a Customer Service Supervisor for its Asia TEBG operations. The role combines supervision of entry‑level staff, handling complex customer inquiries, and driving service‑level improvements across the region.
Key responsibilities
- Supervise and coach entry‑level customer service professionals and non‑3M workers.
- Manage complex inquiries, claims, complaints, and order processing across multiple disciplines.
- Coordinate with internal departments to resolve issues and expedite work.
- Lead projects that align with business strategies and meet deadlines, including cross‑border satisfaction surveys.
- Maintain strong customer relationships and ensure service level agreements are met.
- Analyze trends, monitor solution effectiveness, and recommend improvements.
Required profile
- Bachelor’s degree (or equivalent technical/vocational qualification).
- 3–6 years of relevant experience in customer service, supply chain, or related fields.
- Fluent in English and Japanese (speaking, reading, writing, listening).
Required skills
- SAP
- Salesforce
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Published 5 days ago
Expires 1 month from now
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3m
Taguig
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