Customer Service Representative (Spanish Bilingual) – Remote

About the role

Snapscale is looking for a Spanish‑bilingual Customer Service Representative to work remotely supporting US‑based clinics. You will be the primary point of contact for patients, handling calls, emails and texts while ensuring accurate documentation and a positive patient experience.

Key responsibilities

• Perform insurance verification (preferred but not required).
• Handle new patient enrollment and intake processes.
• Answer incoming calls and assist patients with inquiries.
• Schedule and reschedule patient appointments efficiently.
• Respond to patient emails and text messages promptly.
• Manage and update patient records using EMR/EHR systems.
• Maintain accurate documentation and patient confidentiality.

Required profile

• Fluent in written and spoken Spanish and English.
• At least 6 months of BPO experience in a Spanish‑bilingual account; healthcare experience is a plus.
• Comfortable supporting US clinics and physicians.
• Willing to learn EMR/EHR systems, insurance verification and inbound/outbound calling.
• Strong empathy and interpersonal skills when dealing with patients.
• Highly organized, detail‑oriented and reliable.
• Stable internet connection and a quiet remote work environment.

Required skills

• Experience with EMR/EHR systems.

What we offer

• Health Maintenance Organization (HMO) coverage.
• Competitive pay and government‑mandated benefits.
• 13th month pay and night‑differential pay.
• Internet allowance.
• Opportunities for career growth and development.