Customer Service Representative (Phone/Chat)

About the role

Join a leading global payments company as a Customer Service Representative. You will be the first point of contact for customers, handling inquiries across phone, email, SMS and chat while delivering fast, accurate solutions.

Key responsibilities

• Respond to customer inquiries via multiple channels and provide timely resolutions.
• Handle routine calls, process Tier 1 payment and account requests such as card activations, payments and updates.
• Escalate complex issues to senior representatives or appropriate departments.
• Maintain up‑to‑date product knowledge and coordinate with internal teams to meet customer needs.
• Enter and update customer data in internal systems and databases accurately.

Required profile

• High School Diploma or equivalent.
• 6 months to 1 year experience in a contact‑center or BPO customer support role.
• Strong English communication skills, both verbal and written.
• Ability to stay professional and composed under pressure.
• Willingness to work in a pure‑voice or blended (voice, email, chat) environment.
• Flexibility to work rotating schedules, including weekends and holidays.
• Willingness to work onsite at Vertis North, Quezon City.

Required skills

• Familiarity with CRM or other customer‑service tools.