Customer Service Representative – Night Shift

About the role

Join TTEC as a Night‑Shift Customer Service Representative working onsite in Novaliches. You will be the front‑line contact helping customers resolve issues, answer product questions, and ensure a positive experience during evening hours.

Key responsibilities

• Answer incoming communications from customers via phone, chat or email.
• Research and provide accurate information to resolve customer inquiries.
• Apply product and service knowledge to guide customers toward solutions.
• Maintain detailed records of interactions and follow‑up actions.

Required profile

• Completed senior high school or at least two years of college education.
• Open to fresh graduates or candidates with prior customer‑service experience.
• Excellent verbal communication and business writing skills.
• Ability to learn and explain product or service details clearly.
• Basic computer proficiency.

Required skills

• Strong verbal communication.
• Effective business writing.
• Computer literacy.

What we offer

• Supportive environment for career and professional development.
• Inclusive culture with community‑oriented initiatives.
• Access to a global learning platform with thousands of free courses.
• Benefits package that may include paid time off, tuition reimbursement, and health and wellness incentives.