Customer Service Representative
Ampersand · Taguig
Job description
About the role
We are looking for a Customer Service Representative to join our team in Taguig. The role involves handling a high volume of inbound and outbound communications across multiple channels while delivering professional and timely support to our customers.
Key responsibilities
- Manage inbound and outbound calls, emails, and live chats efficiently.
- Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
- Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.
Required profile
- At least two years of college education without pending subjects.
- Minimum 18 months of experience in a Business Process Outsourcing (BPO) environment.
- Willingness to work in Taguig and to operate on a night‑shift schedule.
Required skills
- Proficiency with CRM systems for documenting customer interactions.
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Published 1 month ago
Expires 1 week from now
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Ampersand
Taguig
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