Customer Service Representative
Metacom Careers · Gumaca
Job description
About the role
We are looking for a Customer Service Representative to deliver exceptional support to our clients through phone, email and chat. The role involves handling inquiries, resolving issues quickly, and ensuring a positive customer experience.
Key responsibilities
- Provide high-quality assistance to customers via phone, email and live chat.
- Resolve customer inquiries and problems promptly and effectively.
- Maintain up-to-date product knowledge to deliver accurate information.
- Record interactions and feedback in the internal database for future reference.
- Collaborate with team members to continuously improve the overall customer experience.
Required profile
- Bachelor’s degree in a relevant field or equivalent experience.
- 0–2 years of experience in a call-center or customer-service environment.
- Strong teamwork, organizational and interpersonal abilities.
Required skills
- Proficiency in English (written and spoken).
- Experience using customer-service platforms and documentation tools.
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Published 1 month ago
Expires 2 weeks from now
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Metacom Careers
Gumaca
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