Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our team. In this role you will be the primary point of contact for customers, providing accurate information about our products and services while ensuring a positive experience.

Key responsibilities

• Assist customers with inquiries and provide detailed product and service information.
• Handle complaints promptly and deliver effective, timely solutions.
• Maintain a professional and positive attitude during all customer interactions.
• Collaborate with team members to continuously improve the overall customer experience.
• Document each customer interaction accurately and keep records up to date.

Required profile

• Bachelor’s degree in a relevant field is preferred but not mandatory.
• Approximately 2 years of customer service experience is preferred, though candidates without this experience are also welcome.
• Positive attitude and a genuine passion for helping others.

Required skills

• Strong proficiency in English, both written and spoken.
• Excellent customer service and interpersonal abilities.
• Ability to work collaboratively as part of a team.
• Strong organizational skills and basic technical aptitude.