Customer Service Representative (Dutch)

About the role

Join 3M Global Business Services as a Customer Service Representative supporting B2B customers worldwide. You will guide customers through the Order-to-Cash journey, handling inquiries, order entry, delivery coordination, and issue resolution.

Key responsibilities

• Act as the primary liaison between 3M and customers, managing the full order process from entry to delivery.
• Handle order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicate professionally via phone, chat, and written correspondence with external customers and internal teams.
• Raise internal tickets, manage worklists, and resolve material information and master data problems.
• Educate customers on processes, manage price changes, and address complex inquiries.
• Identify problem patterns, provide proactive support for Premium and Strategic Key Accounts, and contribute to process improvement initiatives.

Required profile

• Bachelor's degree or high school diploma/GED with at least two years of customer service or sales experience.
• Experience using ERP and CRM systems.
• Strong attention to detail, organizational skills, and ability to work independently.
• Excellent communication in English and Dutch (C1 level preferred).
• Ability to de‑escalate conflicts, manage multiple priorities, and meet deadlines.

Required skills

• ERP systems
• CRM systems