Customer Service Representative – Day Shift

About the role

Join a leading global payments company as a Customer Service Representative on the day shift. You will provide multi‑channel support to customers, handling inquiries and resolving issues efficiently while maintaining up‑to‑date product knowledge.

Key responsibilities

• Respond to customer inquiries via phone, email, SMS, and chat.
• Address service requests, perform Tier 1 payment and account tasks such as card activations and updates.
• Escalate complex issues to senior representatives or appropriate departments.
• Maintain accurate knowledge of products, policies, and procedures.
• Enter required data into client systems and databases.
• Coordinate with internal teams to meet customer needs.

Required profile

• High School Diploma or equivalent.
• 6 months to 1 year experience in a contact‑center or BPO customer support role.
• Strong English communication skills, both verbal and written.
• Willingness to work pure‑voice or blended support environments.
• Flexibility to work shifting schedules, including weekends and holidays.
• Ability to work onsite at Vertis North, Quezon City.

Required skills

• Experience with CRM or customer‑service tools.