Customer Service Representative (CSR) – Day 1
Recruitify_HR · Région métropolitaine de Cebu
Job description
About the role
We are seeking a Customer Service Representative to provide exceptional support via phone, email, and chat. You will resolve customer inquiries and complaints efficiently while maintaining detailed records of interactions and feedback. The role also involves collaborating with team members and staying updated on product and service knowledge.
Key responsibilities
- Provide support to customers through phone, email, and chat channels.
- Resolve customer inquiries and complaints effectively and efficiently.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with team members to enhance overall service delivery.
- Stay updated on product and service knowledge to deliver accurate information.
- Work in a fast‑paced environment with potential for overtime.
Required profile
- Empathetic, patient, and customer‑oriented mindset.
- Strong communication and problem‑solving skills.
- Ability to handle multiple tasks while delivering high‑quality service.
- Ability to work in a fast‑paced environment and handle overtime when required.
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Published 1 day ago
Expires 1 month from now
10 views · 0 interested
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Région métropolitaine de Cebu