Customer Service Representative – Banking Support

About the role

Wells Fargo is looking for a Customer Service Representative to deliver frontline voice support for checking and savings account holders. The role involves assisting customers across multiple channels—including phone, text, chat, and video chat—in a fast‑paced, high‑volume environment.

Key responsibilities

• Provide empathetic assistance on financial products and services via phone, text, chat, video chat, and other communication channels.
• Answer inquiries, resolve problems, and ensure a best‑in‑class customer experience while following guidelines, policies, and regulations.
• Navigate multiple computer systems to process requests and maintain accurate records.
• Follow direction from supervisors and escalate complex issues to senior staff.
• Collaborate with team members and interact with internal and external customers.

Required profile

• Minimum 6 months experience in customer service, financial services, or contact‑center support (or equivalent through work, training, military, or education).
• At least two years of college education in any field.
• Willingness to work rotating shifts, including graveyard, weekends, holidays, and split or non‑consecutive days off.
• Ability to work onsite at the Cebu I.T. Park office and handle pure‑voice inbound/outbound calls.
• Availability for the full training period and additional hours as needed.

Required skills

• Ability to navigate multiple computer systems.

What we offer

• Supportive environment with opportunities to learn and grow.
• Equal opportunity employer committed to diversity and inclusion.
• Career development within the banking and financial services sector.