Customer Service Representative – Arabic Bilingual

About the role

Nexlence is seeking an Arabic‑bilingual Customer Service Representative to join its fast‑growing CX team in the Philippines. You will be the front‑line voice and email contact for Arabic‑speaking customers, delivering accurate information and resolving issues while upholding the brand’s high service standards.

Key responsibilities

• Handle inbound and outbound customer inquiries via voice calls and email in both Arabic and English.
• Provide accurate, timely information based on company policies and procedures.
• Resolve customer issues professionally and efficiently, escalating complex cases when needed.
• Document all interactions accurately in the designated systems.
• Achieve established KPI, quality, productivity, and attendance targets.
• Maintain confidentiality and professionalism when handling customer data.

Required profile

• Fluent in Arabic (written and spoken) with good English communication skills.
• Previous customer service or BPO experience is an advantage.
• Willingness to work voice and email support on shifting schedules, including weekends and holidays.
• Ability to thrive in a fast‑paced environment and handle multiple tasks.

Required skills

• Strong problem‑solving abilities.
• Excellent interpersonal and communication skills.

What we offer

• Competitive monthly salary ranging from ₱50,000 to ₱75,000.
• Opportunity to work on‑site in a dynamic, AI‑driven CX environment.
• Professional development and training programs.