Customer Service & Logistics Coordinator

About the role

eFlexervices is seeking a Customer Service & Logistics Coordinator to manage ocean container tracking, drayage dispatches, and client communications. The position works overnight to align with US Pacific business hours while operating remotely from the Philippines.

Key responsibilities

• Monitor ocean container movements via steamship line websites and port terminals (PierPass, last free day, availability).
• Coordinate drayage activities, including empty returns, chassis usage, and delivery appointments with dispatchers, drivers, and consignees.
• Provide proactive status updates to clients regarding customs holds, examinations, and terminal congestion.
• Troubleshoot gate issues, driver wait times, and billing or per‑diem questions with internal staff.
• Process interchange receipts, bill of lading details, and delivery orders accurately in the system.

Required profile

• Minimum 2 years of customer service or logistics experience, preferably in US container drayage, import/export, or port trucking.
• Professional written and verbal English communication skills for interaction with US‑based clients and truckers.
• Willingness to work standard PST business hours on a night‑shift schedule (Philippine Standard Time).
• Reliable high‑speed fiber internet, backup power/internet, and a distraction‑free workspace.

Required skills

• Experience with Transportation Management Systems (TMS).
• Familiarity with port portals such as PierPass and eModal concepts.
• Proficiency in spreadsheet applications.

What we offer

• Competitive compensation package.
• Remote work environment with a supportive, growth‑focused culture.
• Opportunities for professional development and career advancement.