Customer Service Assistant – Diliman

About the role

The Customer Service Assistant works at a bank branch in Diliman, handling frontline tellering functions and providing courteous service to all clients who transact at the counter. The role focuses on accurate cash handling, compliance with internal and regulatory policies, and delivering a friendly customer experience.

Key responsibilities

• Greet and serve clients at the counter using the standard front‑liner greeting script.
• Process cash, check deposits, and various payments for peso and FCDU accounts.
• Validate client identity, especially for withdrawals, check encashments, and representative transactions.
• Manage cash requisitions, transfer cash to the vault, and ensure all transfers are supported by approved cash transfer slips.
• Act as primary holder of the Vault teller user ID and validate cash movements in the BDS‑SIBS system.
• Serve as alternate custodian of keys and combinations as designated by the Area Head.
• Verify cash received from the vault and ensure accuracy of cash on hand.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Strong communication abilities and a customer‑focused attitude.
• Ability to follow strict rules, regulations, and ethical standards.

Required skills

• Familiarity with the BDS‑SIBS banking system.