Customer Service Agent (KC3)
kone · Makati City
Job description
About the role
The Customer Service Agent is the voice of KONE, handling customer interactions across callout, inbound and outbound channels. The role ensures rapid response to unplanned maintenance requests, resolves queries, and conducts follow‑up communications while maintaining safety standards.
Key responsibilities
- Manage callout requests: log, validate, attempt remote resolution and dispatch technicians for unplanned maintenance and safety alerts.
- Handle inbound cases: receive, log and resolve customer queries, complaints and master‑data updates, and own the case through first‑time resolution.
- Conduct outbound activities: perform post‑call surveys, nursing calls and campaign outreach to keep customers informed and engaged.
Required profile
- Strong written and spoken communication skills in local languages.
- Basic IT knowledge with proficiency in PC usage and Office tools.
- High school diploma or equivalent; prior customer service experience is an asset.
Required skills
- Microsoft Office
- PC usage
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Published 8 hours ago
Expires 1 month from now
1 views · 0 interested
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kone
Makati City