Customer Issue Resolution Analyst – Spanish Speaker

About the role

As a Customer Issue Resolution Analyst (Spanish Speaker) at 3M GBS, you will support global B2B customers and business partners across international markets, investigating and resolving issues throughout the Order‑to‑Cash journey.

Key responsibilities

• Own and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, and disputes.
• Investigate concerns, identify root causes and coordinate next steps with Supply Chain, Logistics, Finance, Sales and Customer Operations teams.
• Communicate with customers in Spanish and English, and apply Lean, Six Sigma, analytics, automation and AI tools to improve processes.

Required profile

• Proficient in English and Spanish (speaking, reading, writing, listening).
• Minimum 1 year experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services or a related field.
• Detail‑oriented, adaptable, curious and willing to learn how global business works.

Required skills

• ERP systems (experience advantageous).
• Lean and Six Sigma methodologies.
• Analytics and automation tools.
• AI‑enabled tools.

What we offer

• Global B2B experience across Order‑to‑Cash, supply chain, logistics, finance and shared services.
• Development of problem‑solving, process‑improvement, analytics, automation and AI‑enabled skills.
• Collaborative culture with respect, recognition and opportunities for career growth at a global science company.