Customer Issue Resolution Analyst (Japanese Speaker)

About the role

Join 3M GBS as a Customer Issue Resolution Analyst (Japanese Speaker) and support global B2B customers and partners across the Order‑to‑Cash journey. You will investigate, connect the dots, and drive issues to resolution while collaborating with multiple internal teams.

Key responsibilities

• Own and resolve customer issues across the Order‑to‑Cash journey.
• Investigate concerns, identify root causes and drive appropriate next steps.
• Communicate with customers in Japanese and English.
• Collaborate with global teams in supply chain, logistics, finance, sales and customer operations.
• Apply Lean, Six Sigma, analytics, automation and AI‑enabled tools to improve processes.

Required profile

• Fluent in English and Japanese (speaking, reading, writing, listening).
• At least 1 year experience in customer service, order management, supply chain, logistics or related field.
• Strong communication, problem‑solving and customer‑centric mindset.
• Detail‑oriented, adaptable and eager to learn global business processes.

Required skills

• Lean methodology.
• Six Sigma.
• ERP systems (advantageous).

What we offer

• Global B2B experience across Order‑to‑Cash, supply chain, logistics, finance and shared services.
• Future‑ready skills in problem solving, process improvement, analytics, automation and AI.
• Respectful, collaborative culture with career growth opportunities at a global science company.