Customer Issue Resolution Analyst (Japanese Speaker)
3m · Taguig
Job description
About the role
Join 3M GBS as a Customer Issue Resolution Analyst (Japanese Speaker) and support global B2B customers and partners across the Order‑to‑Cash journey. You will investigate, connect the dots, and drive issues to resolution while collaborating with multiple internal teams.
Key responsibilities
- Own and resolve customer issues across the Order‑to‑Cash journey.
- Investigate concerns, identify root causes and drive appropriate next steps.
- Communicate with customers in Japanese and English.
- Collaborate with global teams in supply chain, logistics, finance, sales and customer operations.
- Apply Lean, Six Sigma, analytics, automation and AI‑enabled tools to improve processes.
Required profile
- Fluent in English and Japanese (speaking, reading, writing, listening).
- At least 1 year experience in customer service, order management, supply chain, logistics or related field.
- Strong communication, problem‑solving and customer‑centric mindset.
- Detail‑oriented, adaptable and eager to learn global business processes.
Required skills
- Lean methodology.
- Six Sigma.
- ERP systems (advantageous).
What we offer
- Global B2B experience across Order‑to‑Cash, supply chain, logistics, finance and shared services.
- Future‑ready skills in problem solving, process improvement, analytics, automation and AI.
- Respectful, collaborative culture with career growth opportunities at a global science company.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 week ago
Expires 1 month from now
20 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
3m
Taguig