Customer Experience Specialist
Zigzag Philippines · Ortigas
Job description
About the role
As a Customer Experience Specialist you will be the primary point of contact for US logistics customers. You will work remotely to resolve complex shipping issues, manage escalations, improve processes and ensure an exceptional service experience.
Key responsibilities
- Support US logistics customers by addressing and resolving complex shipping issues.
- Manage escalations efficiently to maintain customer satisfaction.
- Identify and implement process improvements that enhance service delivery.
- Deliver exceptional, consistent service that aligns with company standards.
Required profile
- Ability to support US logistics customers and handle complex shipping inquiries.
- Strong problem‑solving mindset for managing escalations.
- Commitment to delivering high‑quality customer service.
Required skills
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Published 1 month ago
Expires 2 weeks from now
28 views · 0 interested
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Zigzag Philippines
Ortigas
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