Crew Travel Operations Supervisor

About the role

The Crew Travel Operations Supervisor leads the daily crew travel support team, ensuring that calls, emails and chats are handled according to service level agreements. This role monitors performance, resolves escalations and keeps management informed of any operational issues.

Key responsibilities

• Maintain required service levels for calls, emails and chats across the crew travel function.
• Coach, counsel and motivate team members; conduct performance evaluations and recommend disciplinary actions when needed.
• Collaborate with Team Leads and co‑Supervisors to set expectations, monitor results and enforce policies.
• Develop contingency plans for downtimes, connection issues or weather‑related interruptions.
• Control budgeting for crew travel bookings and make financial decisions for emergency travel situations.
• Review internal systems and processes to improve resource efficiency.
• Administer statutory training for new hires and existing staff, delivering refresher courses as required.

Required profile

• Bachelor’s degree in Tourism or Travel Management.
• Minimum 3 years of experience in travel, cruise line or related industry.
• Proven experience supervising a call‑center or similar operations team.

Required skills

• Proficiency with a Global Distribution System (GDS), preferably Sabre.