Contact Centre Shared Services Representative

About the role

HSBC is seeking a Contact Centre Shared Services Representative to handle inbound and outbound calls, provide first‑contact resolution, and promote relevant banking products to customers.

Key responsibilities

• Answer and make phone calls to HSBC customers in a polite, friendly manner.
• Resolve customer issues at first contact whenever possible.
• Deliver promised services in line with customer expectations.
• Identify customer needs and offer appropriate value‑added products and services.
• Maintain up‑to‑date knowledge of HSBC products to generate loyalty.
• Own and resolve issues, escalating when necessary.

Required profile

• Minimum high school diploma and legal working age.
• Proficiency in the language(s) required for the process.
• Willingness to work flexible shifting schedules.
• Customer‑centric attitude, ability to work in a team and accept feedback.
• Immediate right to work locally; no relocation required.
• Ability to undergo enhanced vetting checks.

Required skills

What we offer

• Opportunities for professional development within a global banking institution.
• Inclusive and diverse workplace culture.