Contact Center Professional – Fixed Term

About the role

ING is looking for a Customer Loyalty Member III to join its Retail Banking Operations team in the Philippines. The role is a fixed‑term position focused on delivering high‑quality customer service across chat, phone, video, email and messaging platforms. You will support clients with everyday banking needs while ensuring compliance and a positive experience.

Key responsibilities

• Provide excellent service across multiple communication channels.
• Assist customers with payments, cards, online banking and other daily banking products.
• Process requests accurately, adhering to regulatory and procedural requirements.
• Manage end‑to‑end resolution of inquiries and complaints.
• Identify and correct system‑generated responses when needed.
• Support productivity, quality and turnaround‑time targets.
• Collaborate with colleagues and stakeholders to achieve shared goals.
• Apply risk and compliance standards in daily operations.
• Contribute to continuous improvement and operational excellence initiatives.

Required profile

• A college degree or equivalent professional experience, preferably in banking, shared services or a BPO environment.
• Strong written and verbal English communication skills.
• Excellent customer service and problem‑solving abilities.
• Analytical thinking with attention to detail.
• Flexibility and adaptability in a dynamic environment.
• Ability to work independently while collaborating effectively with others.
• Continuous learning mindset and willingness to obtain role‑related certifications.

Required skills

• Working knowledge of Microsoft Office applications.