Communication & Admin Assistant – Night Shift

About the role

The Communication & Admin Assistant supports the STRM team by handling guest, homeowner and internal communications during non‑office hours. Working on the night shift at the SM Downtown CDO office, you will ensure smooth operations across departments and contribute to a positive guest experience.

Key responsibilities

• Respond promptly to guest inquiries via Guesty and Breezeway, providing reservation details, property access information and updates.
• Manage reservation changes, adjust fees and taxes, and document alterations for the field team.
• Escalate complex issues to the manager on duty and maintain clear records of all communications.
• Verify weekly vendor reports (e.g., pool cleaners, landscapers) and update STRM systems accordingly.
• Assist with month‑end bookkeeping tasks, including receipt entry, vendor invoice processing, and time‑entry in Dext.
• Conduct Sex Offender checks on incoming guests and report any concerns to the supervisor.
• Perform other ad‑hoc administrative duties as required.

Required profile

• Strong attention to detail and ability to work independently during night hours.
• Excellent written communication skills for clear and timely guest interactions.
• Comfortable handling confidential information and following security protocols.
• Ability to prioritize tasks, meet deadlines and collaborate with the Office Manager and Communications Supervisor.

Required skills

• Guesty
• Breezeway
• Dext (receipt processing)

What we offer

• Above‑market compensation with performance bonuses.
• Healthcare coverage from day one for you and eligible dependents.
• Paid time‑off with cash conversion and group life insurance.
• Opportunities for continuous learning, career advancement and inclusive teamwork.