Coaching Assistant (Customer Service Representative)

About the role

MicroSourcing is looking for a Coaching Assistant to ensure smooth Zoom sessions with children participants. The role supports coaches by handling attendance, point tracking, note‑taking, and sharing session assets while observing and reporting any red‑flag behaviours.

Key responsibilities

• Assist coaches in facilitating seamless Zoom sessions for children.
• Record attendance and track points earned during each session.
• Take detailed notes on significant events, discussions, and incidents.
• Distribute session assets such as slides, games, music, and other activities.
• Create and maintain rosters, manage skip sessions, and handle rescheduling tasks as directed.
• Observe coach and participant behaviour, logging any verbal or chat‑related concerns.

Required profile

• 0–1.5 years of customer service experience (fresh graduates and career shifters welcome).
• Strong verbal and written communication skills in English.
• Ability to report onsite as needed and make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive, proactive, and able to work well in a team.

Required skills

• Zoom

What we offer

• Above‑market compensation and performance bonuses.
• Healthcare coverage from day one, including dependents.
• Paid time‑off with cash conversion and group life insurance.
• Opportunities for continuous learning, career growth, and an inclusive work environment.