CIR Analyst – Credit & Collections

About the role

The CIR Analyst – Credit & Collections (TH) will work at 3M Global Service Center in the Philippines, handling moderate‑scope customer service inquiries, credit and collections activities, and complaint management.

Key responsibilities

• Receive, log, and analyze customer complaints, determine root causes, and coordinate resolution with cross‑functional teams.
• Monitor customer accounts for overdue balances, initiate collection actions, negotiate payment arrangements, and prepare aging reports.
• Prepare summary reports for internal stakeholders and support month‑end accounts receivable processes.
• Identify trends, escalate recurring issues, and contribute to continuous‑improvement initiatives.

Required profile

• Bachelor’s degree (or equivalent).
• At least 2 years of experience in customer issue resolution, billing, credit or collections.
• High proficiency in Thai (reading, writing, speaking, listening) and ability to communicate in English.
• Detail‑oriented, collaborative team player with strong analytical abilities.

Required skills

• Advanced Excel and Microsoft Office proficiency.
• Experience with Salesforce.