Chat Assistant – No Calls – Entry Level

About the role

We are looking for a friendly and reliable Chat Assistant to join our on‑site team. This entry‑level position focuses on handling customer inquiries through chat channels, without any phone calls, making it ideal for candidates without prior experience.

Key responsibilities

• Respond to customer questions, issues, and complaints via chat in a professional manner.
• Escalate complex cases to senior staff to ensure timely resolution.
• Accurately record all interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide correct information.
• Contribute to a positive, team‑oriented work environment.
• Perform basic troubleshooting tasks when required.

Required profile

• Completed high school education or equivalent; college students are welcome.
• Strong communication skills and a customer‑focused attitude.
• Ability to work on‑site and attend in‑person interviews.
• Willingness to learn and follow company guidelines.

Required skills

What we offer

• On‑site work environment with a supportive team.
• Opportunity to gain experience in customer service and chat support.
• Training provided for basic troubleshooting and system usage.