Cargo Representative

About the role

The Cargo Representative is responsible for handling high‑value cargo throughout its lifecycle – from acceptance and inspection to loading, unloading and release. The role ensures accurate documentation, safe handling, and excellent service for walk‑in clients and airline partners.

Key responsibilities

• Perform cargo acceptance procedures, complete SACC forms and verify all required documents (HAWB, MAWB, transmittal manifest, delivery receipt, etc.).
• Inspect cargo for packaging integrity, tampering or pilferage before acceptance and scanning.
• Execute open‑checking, explain cargo waivers, and report any refusals.
• Count, weigh, measure and label cargo, apply destination stickers and perform manual jack‑wrapping.
• Load and unload cargo safely, check truck seals, and report mismatches.
• Release cargo to consignees following standard release procedures.
• Create incident reports for shortages, damages or suspicious cargo.
• Assist walk‑in clients, maintain a clean and orderly operations area, and keep equipment in good condition.
• Provide task updates via the designated Facebook/Viber group and perform cargo crating as needed.

Required profile

• Graduate of any vocational course or at least college level.
• Preferably experienced in cargo logistics, warehousing or related fields.
• Physical ability to lift up to 50 kg.
• Customer‑service awareness, professional demeanor and polite attitude.
• Strong mathematical aptitude.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.

What we offer

• Opportunity to work in a dynamic air‑freight environment.
• Hands‑on experience with cargo handling and logistics processes.
• Team‑oriented workplace with clear reporting lines.