Call Center Specialist – Health Insurance (1‑yr BPO Exp)
Foundever · Manila
Job description
About the role
We are looking for a Call Center Specialist to join our health‑insurance team in Metro Manila. The successful candidate will help deliver the best possible experience to our customers by promptly answering their questions, addressing concerns, and managing escalations.
Key responsibilities
- Respond to inbound customer inquiries related to health‑insurance products.
- Provide accurate information and resolve issues in a courteous manner.
- Receive and handle escalated cases, ensuring timely resolution.
- Maintain records of interactions according to company guidelines.
Required profile
- Minimum of 1 year experience in a BPO call‑centre environment.
- Familiarity with health‑insurance terminology is an advantage.
- Strong verbal communication in English.
Required skills
What we offer
- Hassle‑free virtual application process.
- Skills and development programs to advance your career.
- Comprehensive benefits for you and your family.
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Published 1 month ago
Expires 2 weeks from now
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Foundever
Manila
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