Business Systems Administrator

About the role

KDCI Outsourcing is looking for a Business Systems Administrator to manage, maintain, and support its core ERP, CRM, and AI‑powered pricing ingestion platforms. The role ensures system reliability, optimises business processes, and provides day‑to‑day IT support across the organisation.

Key responsibilities

• Configure and customise Microsoft Dynamics 365 Business Central, Dynamics 365 Customer Service and Dynamics 365 Sales to match business workflows.
• Set up new companies within the ERP/CRM environment, handling user accounts, roles and permissions.
• Develop and maintain business process flows, data interfaces and integration workflows.
• Administer, monitor and enhance the AI‑powered pricing ingestion system, including email processing, data entry and compliance audits.
• Perform routine system health checks, log monitoring, backup verification and disaster‑recovery assistance.
• Enforce security measures across all business systems and respond to security incidents.
• Install, configure and upgrade Microsoft 365, Azure Active Directory and spam‑filtering software.
• Provide technical support, user training and documentation for system updates and enhancements.

Required profile

• Strong system‑administration experience with ERP/CRM platforms.
• Proven technical problem‑solving abilities.
• Ability to work with internal stakeholders and external partners to improve processes.
• Excellent communication skills for user training and documentation.

Required skills

• Microsoft Dynamics 365 Business Central
• Microsoft Dynamics 365 Customer Service
• Microsoft Dynamics 365 Sales
• Microsoft 365
• Azure Active Directory
• AI‑powered pricing ingestion system administration
• System backup and disaster‑recovery procedures
• Security configuration and monitoring
• Data integration and import/export tools