Billing Intermediary Associate

About the role

The Billing Intermediary Associate supports UPS by processing invoices, generating billing reports, and ensuring accurate billing operations. This position requires meticulous attention to detail and the ability to manage the end‑to‑end billing workflow in a fast‑paced environment.

Key responsibilities

• Prepare daily reconciliations and analyse source documents.
• Maintain accurate customer records and respond to client inquiries.
• Identify, investigate and resolve billing errors or customer disputes.
• Edit and update billing information, ensuring all supporting documentation is attached.
• Review customer contracts for new rate implementations and update exception lists.
• Create and process manual billing entries, comparing invoices against customer rate agreements.
• Enter transportation records through key data entry.
• Maintain customer account details across multiple billing systems.

Required profile

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Background or knowledge in accounting (preferred).
• Intermediate English proficiency (B1 level).
• Residency in Medellin or its metropolitan area.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel