Bilingual Customer Service Specialist (French/English) – Voice & Chat

About the role

We are looking for a French‑English bilingual Customer Service Specialist to join our remote team at TalentPop App. You will be the trusted point of contact for customers, delivering support through voice, chat, and email while ensuring every interaction feels personal and helpful.

Key responsibilities

• Provide exceptional inbound support via phone, live chat, and email.
• Troubleshoot customer issues quickly and deliver effective resolutions.
• Personalize each interaction to build strong, lasting relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Offer feedback and suggestions to refine service processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.