Bilingual Customer Service Claims Representative (French/English)

About the role

As a Bilingual Customer Service Claims Representative, you will act as a trusted partner for customers, guiding them through protection claims and answering coverage questions. You will ensure each interaction is handled with empathy, professionalism, and efficiency, creating a seamless experience from start to finish.

Key responsibilities

• Manage large volumes of inbound calls, chats, and emails related to claims.
• Assist customers with protection claims, providing clear information about coverage.
• Identify and assess customer needs to achieve satisfaction and resolve concerns.
• Build sustainable relationships and trust through open, interactive communication.
• Provide accurate, complete information using appropriate tools and methods.
• Meet or exceed client metric obligations and quality standards.

Required profile

• Passionate about helping others and delivering exceptional customer experiences.
• Confident communicator who thrives in a fast‑paced environment.
• Motivated to build relationships, solve customer concerns, and make a meaningful impact.
• Bilingual proficiency in French and English.

Required skills

• Fluent in French and English (spoken and written).