Assistant Front Office Manager

About the role

We are looking for a highly motivated Assistant Front Office Manager to join our ultra‑luxury resort on Pamalican Island. Reporting to the Front Office Manager, you will help lead the reception, concierge, guest relations and bell services teams to ensure flawless daily operations and exceptional guest experiences.

Key responsibilities

• Assist the Front Office Manager in supervising the reception area and front‑office staff.
• Complete daily check‑in/check‑out checklists, manage VIP arrivals, arrange amenities and run reports.
• Pre‑check guest arrivals with Reservations, handling special requests and repeat‑guest history.
• Perform house counts, review arrivals, identify room issues and take corrective action.
• Prepare statistical, performance and forecast reports for budgeting.
• Conduct monthly departmental meetings to review procedures and performance.
• Maintain complete Guest Profiles in registration cards and Opera PMS.
• Ensure consistent, high‑quality customer service throughout the property.

Required profile

• Bachelor’s degree in hospitality management or related field (preferred).
• 3‑5 years of front‑office leadership experience in a luxury or ultra‑luxury hotel.
• Excellent interpersonal and communication abilities.
• Experience with LQA and Consortia Mystery Shopper programs.
• Strong knowledge of PMS systems, ideally Opera.
• Commitment to outstanding guest service and attention to detail.
• Flexibility to work weekends, holidays and variable hours.

Required skills

• Opera (property management system).
• LQA (Luxury Quality Assurance) program.
• Consortia Mystery Shopper program.