Air Freight Operations Specialist

About the role

We are looking for an Air Freight Operations Specialist to manage end‑to‑end air‑freight shipments, ensuring compliance, efficiency and high customer satisfaction. The role involves coordinating bookings, documentation, routing and performance monitoring while acting as the primary point of contact for customers.

Key responsibilities

• Engage with customers to collect shipment details, address incidents and resolve complaints.
• Process bookings, gather required documentation and coordinate local and international transport activities.
• Monitor shipment performance, identify exceptions and communicate delays to stakeholders.
• Prepare accurate invoices and ensure all backup documentation is attached.
• Capture and assign costs and revenues to customer profiles, resolving billing discrepancies.
• Ensure regulatory compliance for commodities, destinations and other legal requirements.
• Develop optimal routing solutions that balance customer needs and profitability.
• Continuously improve data quality and shipment records.

Required profile

• Strong customer‑service orientation with the ability to communicate clearly.
• Attention to detail and ability to follow regulatory and company procedures.
• Analytical mindset for monitoring performance and identifying improvements.
• Ability to work under guidance and collaborate with internal teams.

Required skills

• Proficiency in handling shipment documentation and invoicing.
• Understanding of air‑freight regulations and cost allocation.
• Experience with shipment tracking and performance monitoring tools.