Administrative Associate (Receptionist)

About the role

This position is the first point of contact for patients at The Medical City Clinic, ensuring a smooth and professional experience. The role involves handling inquiries, validating patient information for medical care access, supporting billing accuracy, and contributing to overall patient satisfaction.

Key responsibilities

• Greet and assist patients upon arrival, ensuring safety and comfort.
• Answer telephone calls, emails, and respond to patient inquiries promptly.
• Schedule appointments according to doctors' availability and refer patients to other TMC clinics as needed.
• Secure letters of authorization, approvals, and endorsements for patient services.
• Assist the cashier with issuing receipts and invoices.
• Collect and encode patient data to facilitate clinic transactions.
• Apply appropriate discounts for HMO and other stakeholder patients.
• Manage proper storage and release of medical and diagnostic records while adhering to the Data Privacy Act.
• Monitor and order forms for HMOs and companies, and prepare related reports.
• Perform other administrative tasks as assigned.

Required profile

• Excellent communication and interpersonal abilities.
• Strong attention to detail and accuracy in data handling.
• Ability to maintain confidentiality of patient information.
• Customer‑service orientation with a focus on patient comfort.

Required skills