Account Services Officer – Customer Onboarding & Operations

About the role

The Account Services Officer will manage the end‑to‑end onboarding of new customers and maintain existing accounts at our Sta. Rosa branch. This position ensures compliance with KYC/AML regulations while delivering high‑quality service to clients.

Key responsibilities

• Conduct customer due diligence, KYC verification, and enhanced due‑diligence as required.
• Create and open customer profiles in the Core Banking System, issue passbooks, chequebooks, and time‑deposit certificates.
• Maintain and update customer information, validate documents, and generate end‑of‑day reports on newly opened accounts.
• Handle debit‑card issuance, blocking, and destruction, as well as manage bounced cheques and related inquiries.
• Safekeep account opening documents and fire‑proof cabinet/vault items, ensuring proper custodial controls.
• Respond to customer queries in‑branch and via email, resolve complaints, and support call‑out activities.
• Participate in system UAT/UVT, business continuity planning, and continuous improvement projects.

Required profile

• University degree in Banking & Finance or a related business field.
• Minimum of 3 years experience in banking operations or teller services.
• Strong knowledge of BSP regulations and AML compliance.
• Excellent communication, attention to detail, and ability to work independently.