Account Manager – FMCG & Grocery E‑Commerce

About the role

ByteDance is looking for an Account Manager to drive growth for FMCG and grocery marketplace sellers in the Philippines. You will help brands launch, optimise performance and run successful campaigns on our e‑commerce platform.

Key responsibilities

• Acquire and incubate high‑potential brands, principals and large merchants that generate significant GMV.
• Build and maintain strong relationships with merchants, negotiate deals and secure optimal campaign terms.
• Identify collaborative opportunities that align with merchants’ short‑term and long‑term development plans and establish joint business plans.
• Maintain service quality by monitoring cancellation rates, return rates, shipping lead times and other metrics to improve conversion and customer satisfaction.
• Leverage scalable incubation programs and management tools to support merchant growth.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Minimum 3 years of experience in the e‑commerce industry.
• Familiarity with FMCG brands; exposure to food, beverage or grocery categories is a plus.
• Direct experience working with sellers in relevant industries.
• Experience with content‑driven or live‑stream selling is preferred.

Required skills