Account Manager – Client Partnerships & KPI Optimization

About the role

We are seeking an Account Manager who will act as a trusted advisor to our clients, proactively analysing KPI performance and collaborating with operational leaders to drive continuous improvement. The role focuses on client retention, customer satisfaction, operational excellence, and revenue growth.

Key responsibilities

• Build and maintain strong relationships with clients and key stakeholders.
• Manage client expectations and deliver exceptional customer experiences.
• Analyse performance data, identify trends, and develop strategic action plans.
• Collaborate across operations, sales, training, quality, and leadership teams to influence outcomes.
• Use performance metrics and customer insights to drive business improvements.

Required profile

• 3–5 years of experience in account management, client services, or related client‑facing roles.
• Proven ability to manage multiple accounts, priorities, and deadlines.
• Strong analytical, problem‑solving, and communication skills.
• Experience in telecommunications, broadband, mobile, or customer care environments is highly preferred.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Teams
• CRM systems
• Performance reporting tools