Trainer – BPO Operations

About the role

We are looking for a dynamic Trainer to deliver high‑impact training to both new hires and existing staff in a fast‑paced BPO environment. The role focuses on creating a supportive learning atmosphere that enables employees to achieve their full potential while meeting company and client standards.

Key responsibilities

• Design, deliver, and facilitate training sessions that promote knowledge transfer and skill application.
• Use questioning, presentation, and coaching techniques to enhance retention and performance.
• Maintain a trust‑based learning environment that encourages growth.
• Plan instructional methods and materials tailored to specific learning modes.
• Assess learner progress using appropriate evaluation tools.
• Mentor apprentice instructors and train newly assigned trainers.
• Coordinate training activities across operations, quality, and HR presentations.

Required profile

• Minimum 1 year of relevant experience in a BPO setting.
• Willingness to work onsite at SM City Sta. Rosa and on a night schedule.
• Strong verbal and written communication skills for analyzing training needs.
• Proficiency with PC applications such as MS Office and Tableau.
• Ability to thrive in a dynamic, time‑critical environment.
• Flexibility to adapt quickly to changing business processes.

Required skills

• MS Office
• Tableau