Technical Support Engineer – L2
ncr · Cebu City
Job description
About the role
The L2 Technical Support Engineer provides second‑level technical and application support for business‑critical systems. You will troubleshoot Windows‑based environments, investigate incidents, and ensure stable performance for customer‑facing applications.
Key responsibilities
- Provide L2 technical support for Windows operating systems, applications, and configuration issues.
- Analyze, diagnose, and resolve incidents escalated from L1 within SLA targets.
- Perform root‑cause investigations and document findings.
- Use SQL queries to validate data and support troubleshooting.
- Collaborate with development, infrastructure, and third‑level support teams on complex problems.
Required profile
- Minimum 2 years of experience in L2 Technical or Application Support.
- Strong troubleshooting skills in a Microsoft Windows environment.
- Good English verbal and written communication.
- Ability to document technical solutions clearly for both technical and non‑technical audiences.
Required skills
- Microsoft Windows operating system
- SQL query writing and execution
- PowerShell or command‑line scripting
- Incident analysis and root‑cause identification
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Published 1 day ago
Expires 1 month from now
7 views · 0 interested
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ncr
Cebu City