This job is no longer available
This job expired on 03/10/2026. It no longer accepts applications.
Team Lead – Service Desk (On-site)
HCLTech · Taguig City
Job description
About the role
We are looking for a Service Desk Team Lead to manage our on‑site service desk operations in Taguig City. The role involves supervising a team of service desk agents, ensuring timely resolution of customer inquiries, and maintaining high service quality standards.
Key responsibilities
- Supervise and coach service desk agents.
- Monitor daily ticket volume and service level performance.
- Coordinate with other departments to resolve escalated issues.
- Prepare performance reports and recommend process improvements.
- Ensure compliance with company policies and service standards.
Required profile
- Proven experience in a service desk or call‑centre environment.
- Demonstrated leadership and team‑management abilities.
- Strong communication and problem‑solving skills.
Required skills
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HCLTech
Taguig City
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