Social Media Community Manager (Remote)

About the role

We are hiring for a client seeking a full‑time Social Media Community Manager to moderate user‑generated content, foster engagement, and ensure a positive experience across digital platforms. The role focuses on building and sustaining community relationships in a remote work environment.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required profile

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.