Level 1 Technical Support Representative

About the role

Join NCR Voyix’s Technical Assistance Center in Cebu and be the first line of support for customers using retail, hospitality, financial, and cloud solutions. You will troubleshoot technical issues, provide exceptional customer care, and help keep operations running smoothly.

Key responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, deliver accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow Remote Incident Management processes and document activities in the incident tracking system.
• Review incident history, identify recurring issues, and escalate incidents as needed.

Required profile

• 1–2 years of experience in technical support or a similar role.
• Strong communication and customer‑service skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem‑solving ability.
• Ability to learn and apply new technical knowledge through training.

Required skills

• Level 1 technical troubleshooting for POS devices.
• Remote diagnosis and use of remote support tools.
• Incident management and documentation in tracking systems.
• Escalation handling according to defined paths.