Key Account Officer

About the role

The Key Account Officer will manage and grow an assigned portfolio of brands on the SM Malls Online platform. Acting as the primary liaison for merchant partners, you will ensure accurate product listings, resolve issues promptly, and drive commercial performance under the guidance of the Category Manager.

Key responsibilities

• Maintain day‑to‑day relationships with assigned brands and merchants, handling concerns, requests and escalations within agreed timelines.
• Coordinate with internal teams to meet merchant operational needs and support onboarding of new brands.
• Upload, update and maintain product listings (images, descriptions, pricing, SKU details) ensuring compliance with platform standards.
• Identify and resolve listing errors or discrepancies quickly.
• Monitor category GMV, conversion rates and other commercial metrics; analyse performance reports and propose corrective actions.
• Collaborate with marketing on category‑level campaigns and promotions.
• Generate regular performance reports for the Category Manager and recommend improvements.

Required profile

• At least 2 years of experience in account management, e‑commerce operations, sales or a related field.
• Bachelor’s degree in Business Management/Administration, Marketing, Commerce or a related discipline.

Required skills