IT Systems & Operations Specialist (Remote)

About the role

We are seeking an IT Systems & Operations Specialist to manage our internal IT infrastructure, identity and access management, SaaS governance, security operations, and Tier‑2 helpdesk support. The role is fully remote and ideal for a security‑first professional with strong systems administration experience.

Key responsibilities

• Own end‑to‑end off‑boarding workflows and automation across BambooHR, OneLogin, Google Workspace, BetterCloud, and the internal IT Helpdesk.
• Manage user provisioning and de‑provisioning in OneLogin SSO, conduct access reviews, and resolve provisioning issues.
• Support IT onboarding and off‑boarding sessions, ensuring compliance with company standards.
• Monitor unauthorized SaaS usage with Spin.ai, maintain an inventory of approved SaaS applications, and mitigate shadow‑IT risks.
• Handle first‑level DLP alerts, triage security incidents, and coordinate escalation with the IT Lead.
• Assist with security awareness training (Arctic Wolf) and phishing remediation (KnowBe4 PhishER, Red Canary).
• Resolve Tier‑2 helpdesk tickets involving AI tools, APIs, SaaS platforms, and MCP integrations; maintain the IT knowledge base.
• Administer Jira project configurations, track IT projects, and identify process‑improvement opportunities.

Required profile

• Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• 5+ years of experience in IT systems administration, infrastructure, or senior IT operations.
• Strong security mindset and ability to support both technical and non‑technical users.

Required skills

• BambooHR
• OneLogin
• Google Workspace
• BetterCloud
• Spin.ai
• Arctic Wolf
• KnowBe4 PhishER
• Red Canary
• Jira
• AI tools, APIs, SaaS platforms, MCP integrations