Invoice to Cash Manager (Collections) - Finance

About the role

Johnson & Johnson is hiring an Invoice to Cash (I2C) Manager (Collections) in its Global Services Finance team, based in Taguig, Philippines. The role leads end-to-end collections operations across multiple teams and complex customer portfolios, driving sustainable cash outcomes while balancing cash optimization with customer relationships and governance. It reports to the I2C Senior Manager (Collections).

Key responsibilities

• Own and oversee end-to-end collections operations and segment-based collection strategies.
• Drive cash performance outcomes such as DSO, past-due exposure, dispute aging, write-offs and collection efficiency.
• Oversee period-end and financial close, and own consolidated collections and AR forecasting, including identifying variances and risks.
• Act as a senior escalation and decision authority for the assigned scope.
• Lead, coach and develop the team, set performance expectations and build a leadership and succession pipeline.
• Partner with Commercial, Customer Service, Legal, Supply Chain and other I2C partners, and champion new tools, analytics and automation.
• Contribute to process standardization, collections playbooks, governance models and the regional collections strategy.

Required profile

• Bachelor's degree, preferably in Accounting, Finance or a related business discipline; CPA, CMA, MBA or similar certifications preferred.
• 8-10 years of progressive experience, preferably in Finance or Invoice-to-Cash operations.
• 4-7 years of people management experience, including leading senior individual contributors and team leads.
• Demonstrated experience managing multiple teams or cluster-level operations with accountability for cash and risk outcomes.
• Experience in a shared services, BPO or multinational environment is an advantage.
• Willingness to work shifts to align with global assignments and to work onsite, with possible temporary hybrid setup.
• Foreign language beyond English is a plus.

Required skills

• Strong people leadership, stakeholder management and negotiation skills.
• Analytical, financial and risk-assessment skills.
• Ability to influence cross-functional partners and communicate clearly at senior level.
• Change leadership and continuous improvement mindset.