Housekeeping Manager

About the role

The Housekeeping Manager is responsible for delivering an exceptional guest experience through impeccable cleanliness and visual standards aboard a cruise ship. This senior role leads a team of housekeeping staff, ensuring premium service that is both memorable and consistent with Royal Caribbean’s brand.

Key responsibilities

• Oversee all housekeeping operations, maintaining the highest standards of cleanliness across guest cabins and public areas.
• Lead, train, and develop supervisors and crew members, fostering a positive work environment and strong floor presence.
• Ensure compliance with safety, quality, environmental, and brand standards, including chemical handling and personal protective equipment protocols.
• Monitor performance metrics, conduct regular inspections, and address guest feedback promptly.
• Collaborate with other departments to coordinate service delivery and resolve operational issues.

Required profile

• 2‑3 years progressive housekeeping management experience, preferably in upscale hotels, resorts, or cruise ships.
• Bachelor’s degree in hospitality management, business administration, or a related field is preferred.
• Strong knowledge of cleaning techniques, chemical safety, and equipment handling.
• Understanding of talent assessment, quality service standards, and basic human‑resources practices.

Required skills

• Proficiency with Microsoft Excel and Word.
• Experience using industry software such as SQM, OCIMS, Fidelio, LGA, Medallia, and Kronos.