Field Collections Officer – Manila (Tondo/Sta Cruz)
salmon-group · Manila
Job description
About the role
As a Field Collections Officer, you will be responsible for visiting clients in Manila’s Tondo and Sta Cruz districts to recover overdue payments and maintain positive relationships.
Key responsibilities
- Visit clients' residences or businesses to collect overdue payments.
- Negotiate payment arrangements with customers who are behind on their bills.
- Maintain follow‑up with clients to ensure payment deadlines are met.
- Document every visit and interaction, keeping information accurate and up‑to‑date.
- Collaborate with the legal team when legal action is required for unresolved cases.
Required profile
- At least 1 year experience in debt collection or a similar customer‑facing role (preferred).
- Previous experience in sales, customer service, or field‑based roles.
- Knowledge of financial or debt recovery processes.
- Strong interpersonal skills with the ability to engage clients professionally and empathetically.
- Ability to handle difficult conversations, resolve conflicts, and negotiate payment settlements.
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Published 2 weeks ago
Expires 1 month from now
14 views · 0 interested
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salmon-group
Manila