Customer Success Associate

About the role

Dedale is seeking a Customer Success Associate to engage clients with its Lighthouse platform. The role focuses on monitoring client usage, providing personalized content recommendations, and ensuring a high‑quality experience.

Key responsibilities

• Monitor and analyze client interaction with the Lighthouse platform, tracking content access and engagement metrics.
• Identify usage trends and deliver tailored content recommendations aligned with client interests.
• Communicate new content releases, platform updates, features, and events via email newsletters.
• Coordinate with internal teams to address client inquiries, resolve platform issues, and maintain satisfaction.
• Provide feedback to internal stakeholders to improve content offerings and client interactions.

Required profile

• 3–5 years of experience in client correspondence, stakeholder coordination, or project management.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities to interact with senior executives and investors.
• Proactive, customer‑centric problem‑solving mindset with high attention to detail.

Required skills

• Proficiency with Hubspot CRM (plus).
• Proficiency with Airtable (plus).

What we offer

• Competitive base salary plus non‑taxable allowances.
• Annual performance‑based bonus.
• Paid time off and government‑mandated benefits.
• Flexible/Hybrid work setup.
• HMO coverage after regularization.
• 13th month pay.