Waiter – Guest Relations & Service
Melco Resorts & Entertainment · Manille
Description du poste
About the role
We are looking for a friendly and professional Waiter to join our hospitality team. The successful candidate will deliver high‑quality service, create memorable guest experiences, and uphold our brand standards in a dynamic restaurant environment.
Key responsibilities
- Greet guests promptly with a warm smile, establish eye contact, and thank them at departure.
- Build rapport with guests, gather feedback, and ensure individual satisfaction.
- Maintain brand standards, respond to consumer audit results, and implement necessary changes.
- Conduct monthly inventory checks of equipment and supplies.
- Demonstrate thorough knowledge of menu items, presentation standards, and beverage preparation techniques.
- Keep the outlet clean and organized, both front‑of‑house and back‑of‑house.
- Prepare and assemble orders, perform quality checks, and serve items enthusiastically.
- Review order dockets for accuracy and timeliness, and manage the billing process.
- Anticipate guest needs, communicate daily tasks, and maintain backup stock for busy periods.
- Adhere to hotel policies on fire safety, hygiene, health, and personal grooming.
Required profile
- Experience in food and beverage service, preferably in 5‑star hotels, resorts, or freestanding restaurants (fresh graduates are also welcome).
- Diploma in Hospitality Business Management or a related field is preferred.
- Strong time‑management, task‑management, and communication abilities.
- Fluent in spoken and written English.
Required skills
What we offer
- Opportunities for training and professional development.
- A supportive team environment focused on guest satisfaction.
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Melco Resorts & Entertainment
Manille
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