Senior Services Technician – Windows & Microsoft 365

About the role

Insight is seeking a Senior Services Technician to join its hybrid team in Pasig. You will monitor, administer, and provide break/fix support for client‑managed appliances while ensuring patch compliance and system availability.

Key responsibilities

• Monitor and administer client servers and managed appliances.
• Perform break/fix hardware support for laptops, desktops, and peripherals.
• Maintain patch compliance to mitigate vulnerabilities.
• Support Windows 10/11 environments and Microsoft 365 services.
• Utilize ServiceNow or comparable ITSM tools for incident and change management.

Required profile

• 5+ years in IT Service Desk or End‑User Support.
• Experience at L2/L2.5 level with L3‑leaning responsibilities.
• Background in managed services or large‑enterprise environments preferred.

Required skills

• Advanced support of Windows 10 and Windows 11.
• Strong hands‑on experience with Microsoft 365, Exchange Online, and Microsoft Entra.
• Hardware troubleshooting for laptops, desktops, and peripherals.
• Proficiency with Microsoft Office applications, especially Outlook and Teams.
• Working knowledge of ServiceNow ITSM or similar tools.
• Understanding of ITIL‑aligned service desk operations.

What we offer

• Hybrid work model with up to 30 days per year to work from another location.
• Comprehensive benefits supporting work‑life balance and community engagement.
• Inclusive culture guided by the values of Hunger, Heart, and Harmony.
• Equal‑opportunity employment without discrimination.